Privacy Policy

Welcome to 2 Bros & A Hose Pressure Washing LLC (“Company,” “we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”), submit a service request, or interact with us in any way. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

We may collect information about you in a variety of ways. The information we may collect on the Site includes: Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you register with the Site, submit a quote request, book a service, or when you choose to participate in various activities related to the Site, such as online chat and message boards. Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. Financial Data: We do not collect or store payment information on our servers. All payment transactions are processed securely through our third-party payment processor, Housecall Pro. We encourage you to review their privacy policy for more information. Mobile Device Data: Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device. Third-Party Data: Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to: • Create and manage your account. • Process your service requests and transactions. • Email you regarding your account or service orders. • Fulfill and manage purchases, orders, payments, and other transactions related to the Site. • Generate a personal profile about you to make future visits to the Site more personalized. • Increase the efficiency and operation of the Site. • Monitor and analyze usage and trends to improve your experience with the Site. • Notify you of updates to the Site. • Offer new products, services, and/or recommendations to you. • Perform other business activities as needed. • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity. • Request feedback and contact you about your use of the Site. • Resolve disputes and troubleshoot problems. • Respond to product and customer service requests. • Send you a newsletter. • Solicit support for the Site.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows: By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy.

Cookies and Web Beacons: We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. Website Analytics: We may also partner with selected third-party vendors, such as Google Analytics, to allow tracking technologies and remarketing services on the Site through the use of first-party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content, and better understand online activity. Google Tag Manager & Apollo.io: We use Google Tag Manager and Apollo.io for marketing analytics and website tracking. These services may collect data about your visit to help us understand how users interact with our Site.

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, at your discretion, protect the privacy of your information.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. If you would like us to delete your personal information from our records, please contact us using the information provided below. We will respond to your request within a reasonable timeframe.

Our Site is not intended for children under the age of 13. We do not knowingly solicit information from or market to children under 13 years of age. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us immediately.

If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes. California Civil Code Section 1798.83 permits California residents who have provided personal information to us to request certain details about our disclosure of personal information to third parties for direct marketing purposes. Under the California Consumer Privacy Act (CCPA), California residents have the following rights: • The right to know what personal data is being collected about them. • The right to know whether their personal data is sold or disclosed and to whom. • The right to say no to the sale of personal data. • The right to access their personal data. • The right to equal service and price, even if they exercise their privacy rights.

2 Bros & A Hose Pressure Washing LLC provides exterior cleaning services including but not limited to pressure washing, soft washing, roof cleaning, paver sealing, window cleaning, and lanai rescreening. By engaging our services, you acknowledge and agree to the following: Property Access & Safety: You grant us access to your property for the duration of the scheduled service. We are not liable for pre-existing damage, structural defects, or conditions that are not visible or known at the time of service. Service Limitations: While we take every precaution to protect your property, some factors are beyond our control. We are not responsible for: • Water intrusion through improperly sealed windows, doors, or structural openings. • Damage caused by loose paint, deteriorated surfaces, or previously compromised materials that fail during the cleaning process. • Plant or landscaping damage if proper precautions (pre-soaking, covering) are not feasible or were declined. • Damage to items left near the work area that were not moved prior to service. Roof & Surface Warranty Disclaimer: We do not warranty or guarantee the longevity of any surface after cleaning. Factors including but not limited to age, prior maintenance, environmental exposure, and material quality affect how surfaces respond to cleaning. Electrical & Utility Precautions: It is the homeowner's responsibility to ensure all exterior electrical outlets, fixtures, and equipment are in safe working condition before service. We are not liable for electrical issues resulting from faulty wiring or improper installation. By booking a service, you confirm that you have the authority to authorize work on the property and that you understand and accept these terms.

We reserve the right to change this Privacy Policy at any time. We will notify you of significant changes to the Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on the Site. You are encouraged to periodically review this Privacy Policy to stay informed of updates. Your continued use of the Site after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by it.

If you have questions or comments about this Privacy Policy, please contact us at: 2 Bros & A Hose Pressure Washing LLC Lakewood Ranch, FL Phone: 941-404-7000 Email: Matthew@2brospw.com